TERMS & CONDITIONS

1. Bookings and Cancellation​

• Booking Process: Sessions are booked on a first-come, first-served basis. Please note that we do not use external platforms for booking; instead, you can book or reschedule sessions via our website, in person, by phone, WeChat, WhatsApp, or email.

• Cancellation Policy: Clients must cancel or reschedule sessions at least 24 hours in advance to avoid being charged. Late cancellations and no-shows will incur a single class fee. 

• （1）For private class client, you can change or cancel your booking if you give more than 24hrs notice. Within 24hrs of your booked class, you cannot cancel or change your booking and you will be charged the full fee if you miss your session.

• （1.1）Private group class clients please compromise the booking of reschedule with the whole group member.

• （2）There is no cancellation or reschedule for regular group class client, you may invite your friend or family to take your spot if you cannot come.

• Weather-Related Cancellations: All sessions will be cancelled 2 hours prior to the hoisting of Tropical Cyclone Signal No.8 (or above), or Black Rainstorm Warning Signal. Membership credits will be returned to members. Sessions will resume 3 hours after the signal is downgraded to Signal No.3, and 1 hour after the Black Rainstorm Warning Signal is cancelled. Our late cancellation policy will apply during these periods.

2. Payments & Refund Policy

• Payment Details: Session prices are available at Horis' Body Movement Studio or on our website. Clients must book and pay for sessions before attending. We accept cash and bank transfers (via BOC, ICBC, BNU). No refunds or exchanges are offered on purchases, also apply to the discount coupon.

• Package Extensions: Available for a fee of MOP500. Please contact us at horisbodymovementstudio@gmail.com to confirm payment and extend a package.

• No Refund Policy: We do not offer refunds. However, clients may share or transfer their credits to family and friends, provided they notify us in advance.

3. Lateness Policy

• Your safety always come first. Please take your time. The group/private class will end by the schedule.

4. Use of Facilities

• Facility Access: Clients are entitled to use studio facilities provided. Horis' Body Movement Studio reserves the right to remove or restrict access to facilities for maintenance or other reasons without notice.

• Equipment Use: Clients must follow teacher instructions at all times and are not permitted to use equipment unsupervised outside of sessions.

• Age Restrictions: Clients under 18 must contact the studio directly. Clients aged 16 and over may join classes with teacher consent after completing private sessions.

• Phone use: Please switch your phone to silent mode when you are in a class, this will ensure every client can enjoy their exercise time and focus on their bodies. 

5. Personal Belongings

• Liability: Personal belongings are brought onto the premises at the client's own risk. Horis' Body Movement Studio does not accept liability for any loss or damage to such items.

6. Dress Code

• Appropriate Attire:

• Clients are requested to wear suitable clothing which would not inhibit your movement in any way for Pilates practice. We would highly recommend you to wear slim fit T-shirt and yoga pants or runner shorts in class. So you can easily observe your body alignment from the mirror which is crucial in practicing pilates.

• Avoid clothing with zips.

• In order to have a better visual feedback from the mirror to observe yourself, clients are recommended not to wear clothing in fluorescence colour.

• Footwear: Please note that wearing socks, preferably toes grip socks are required in Pilates practice for your safety and hygienic reason.

7. Safety and Hygiene

• Guest Policy: Guests are permitted to wait in reception areas. Horis' Body Movement Studio accepts no responsibility for guest activities or loss of guest items. Each guest has a duty to take care of their own safety.

• Introductory Offers: We recommend that new clients enroll our Intro Offer, which includes an induction to our studio apparatus during the first visit. By enrolling, clients confirm they understand how to use the equipment and will comply with safety protocols.

• Safety Protocols:

• Our trained teachers may provide corrective touch during sessions to ensure safety and correct form. If a teacher determines that a client cannot use the apparatus correctly, the studio reserves the right to have them attend a session at an appropriate level.

• We hope students can enjoy the learning process of Pilates in a safe and unhurt condition. Prompting your health status and moving more freely. However, if you do not pay enough attention to it. You may get hurt in any kind of exercise. Therefore, please do not practice any unknown or dangerous movement without the instructor’s guidance. If so, you are on your own risk.

• Please don’t hesitate to let your instructor know immediately if you encounter any illness or pain during class.

8. Session Expiry Dates

• Intro Offer: Valid from the date of the first session.

• Other Sessions: Valid from date of the first session。

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LIABILITY WAIVER

Horis' Body Movement Studio cannot be held responsible for any particular session, teacher, or equipment not being available for any reason. We reserve the right to make changes to sessions, teachers, equipment, and facilities without notice. It is the client’s responsibility to ensure they are capable of undergoing the exercises provided. Clients accept the risk of injury from performing exercises and using specialist equipment. Horis' Body Movement Studio accepts no liability for loss or damage to client property on or off the premises. By participating in classes and using our facilities, clients waive and release Horis' Body Movement Studio from any responsibility or liability for injuries or damages.​

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By BOOKING INTO A SESSION YOU AUTOMATICALLY AGREE TO THE ABOVE TERMS AND CONDITIONS.

Please read through the TERMS & CONDITIONS carefully before make a booking.

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Information published on this website is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. 

Horis' Body Movement Studio will update the site regularly, and may change the content at any time.  

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We appreciate your understanding and cooperation in these matters. If you have any questions or concerns, please do not hesitate to reach out to us. We are always here to help.

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